How do paperless utility bills work?
This service provides you with an easy way to view your utility bills online. Instead of receiving your paper document in the mail, we will send you an email notification when your utility bill is generated. Simply click the link in the email and login to the secure website to view your statement.

How do I register?
Click back to exit the FAQs and go to “Enroll Today! Click Here” from the login page. To enroll, you will need an email address, your account number and the token number from your utility bill. The token number is located directly above the payment coupon. Once you have enrolled, you will receive a validation email to confirm your registration. Please click the link in that email to complete registration. If you do not receive the validation email in your inbox within 10 minutes, please check your “spam” or “junk” folder and mark the email as “safe” or “not spam” so you can receive emails from us in the future.

Can I register multiple accounts?
The initial enrollment process enrolls one account. If you have multiple accounts to register, you can add accounts from the “Account Settings” tab after you have enrolled and logged in.

How long will my utility bill be available online?
Utility bills are available online for 1 year.

How much does it cost?
Paperless utility bills are free.

Will my paper utility bill still be mailed to me?
The first month following your online registration for paperless utility bills, you will receive one additional paper bill in the mail. The paperless option will then take effect and you will no longer receive paper bills in the mail. You can always opt to cancel your paperless billing in the future, if needed.

Can I change my password and email address myself?
Yes, you can change both in the account settings tab.

I have forgotten my password, how do I recover it?
You may reset your password by clicking the "Forgot your password?" link on the login page. If you are still unable to login and have verified you entered the correct user name, please contact Customer Service at 866 629-8400. You may also reach us via email at customerservice@nbutexas.com.

How will I know when I have a new utility bill?
You will receive an email notification the same day the utility bill would have been printed.

Will my utility bill look the same online?
Your online utility bill will be an exact replica of the document you are used to getting in the mail.

Can I easily print and save my utility bill?
We use the PDF format for storing and displaying your utility bills which makes it very easy to print or save it to your computer. Click here to get the free Acrobat® Reader®.

Contact Us
If you have additional questions, please contact Customer Service at 866 629-8400. You may also reach us via email at customerservice@nbutexas.com.